How do I check in online and activate my key?
No more queues and waiting to check in. You can check in online 24 hours a day, 7 days a week.
Complete it as soon as possible and on the day of your arrival, you can go directly to your apartment.
If you have any doubts about the process or about your stay in the apartment, please check our
Follow the steps below to complete it:
Complete the traveller registration
You will receive an email with the link to access, click on the button "START REGISTRATION" and fill in the details of all the members of the reservation. Please note that the registration of all guests is compulsory. The process will not be saved if you do not have all the details so make sure you have them all!
Verify your identity and register
To verify your identity, we will ask you for a photo of your ID card or passport. For registration you will need to complete your entry form with your details and signature.
Register your companions
To register your companions (over 14 years old), you will need to have all the ID cards or at least the data to enter them manually in the check-in process.
In this step you can add the extras you need from your booking, add them in the last check-in step. If you need towels, parking or you are travelling with a pet, this is the moment to add it to proceed to the payment before your arrival.
Complete the payment of your booking
7 days before your arrival, you will receive an email with the amount pending of payment of your booking, simply enter your card details in the link to complete the payment and you will automatically receive a confirmation email.
Remember that if you have already paid the accommodation to your agency, you will still have to pay the taxes and extras. Don't be surprised if you receive the payment link with a small amount, it corresponds to the tourist tax! 😉
In order to activate your key, we need you to complete the necessary steps 2 days before check-in:
TRAVELLER REGISTRATION (Details of all guests)
BOOKING PAYMENT (Fees and extras included)
TRAVELLER REGISTRATION (Process that guarantees your VISA as a deposit)
The digital key is activated on the day of arrival of your booking.
Remember that payment must be made 48 hours before your arrival.
On the day of arrival, you will receive an email with the apartment number. We will also send you practical information about the accommodation and the access map of the building.
Access your accommodation with your code
On the day of arrival from 16:00 hours you can open the door of your apartment and start enjoying your stay.
Enter the code on the keypad of the lock followed by the tick. When you leave, the door will be automatically locked.