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RVHotels - Carrer de la Diputació 238, eº 3ª. 08007 Barcelona.

Contact

Contact us
Teléfono

Call us at

(+34) 935 036 039


Whatsapp

Asistencia

Business hours

From Monday to Friday

From 09:00 to 14:00 and 15:00 to 18:00

Ventajas



Business hours

From Monday to Friday

From 09:00 to 14:00 and 15:00 to 18:00


Check our FAQ

Frequent questions


FAQ SECTION

FAQ SECTION

RVApartaments La Pineda

Exploring your next destination is exciting, and we want to make sure you have all the information you need for a worry-free stay.

From location to additional services, this Questions and Answers page answers all your concerns so you can enjoy your experience to the fullest.

Before you enter

In your key activation email you will have a map of our building, all the apartments are marked so that it is easy to find them.

You will also find a map of the building in case you have any questions! 😊

When you locate your apartment, you will see that there is an electronic lock on the door. Simply enter your code and press the tick button.

The lock will turn green and your door will open automatically.

It depends on the policy you have booked.

Non-refundable rate: at the time of confirming the reservation, you will receive an email to make the payment for the reservation. You will have 24 hours to complete it. Otherwise, the reservation will be automatically canceled.

Flexible rate: 7 days before your arrival, you will receive an email to make payment for the reservation. You can complete it up to 2 days before your arrival.

If your reservation is flexible but has not been paid 2 days before arrival, we will proceed to cancel it. Remember that the cancellation policy you have booked will apply.

As long as your reservation does not incur cancellation fees, we will make the automatic refund at the time of receiving the reservation cancellation. In 72 hours you will have the prepaid amount on your card again.

If you have made the reservation through Booking, Airbnb or Expedia, you will have paid the total price of your stay directly to the agency. However, you must pay the tourist taxes for your stay, as well as any extras you choose.

You will receive an email to pay the pending amount like the rest of the travelers.

Yes, it is compulsory for the guest to register all occupants of the reservation. We are obliged by law to register all guests.

As our reception is virtual, you are ultimately and solely responsible for entering these details.

Minors under 18 years of age can stay if accompanied by an adult.

No, in fact, we have zero tolerance for guests who do not respect the rest of the rest of the clients. IF your goal is to party, it is better to book somewhere else. Please note that this may be grounds for immediate expulsion from the establishment.

We remind you that the hours of silence are from 23h to 8h.

No, we are sorry. You need a debit or credit card to guarantee your reservation.

If you are a company, write to us at [email protected] and we will help you to understand your needs and be able to offer you a suitable alternative.

Don't worry about your refund! Depending on how long it takes us to approve the refund and your bank, it should take 1-2 days for the refund to reach your account 😊

You can pay by credit or debit card. Payment is required before entering the flat.

No problem. You will be able to access your flat from the check in time (16:00h) until any time you want 😊

Your flat will be waiting for you!

Check in is from 4pm. However, in low season, as far as possible, we can try to anticipate your arrival so that you can start your vacation as soon as possible.

The service is subject to availability and we can only authorise it on the day of your arrival. You can contact us by email: [email protected] or by WhatsApp (+34 626681390) on the day of your arrival. In case we can provide it, we will bring forward the entry time of your access code so that you can enter 😊 We will explain you how to proceed.

Remember that this service is free of charge! And it cannot be guaranteed before the day of your arrival.

If you are unable to check in early, your flat will be ready at the usual time, from 16h.

We recommend that you search the SPAM in your email, sometimes our communications end up in this folder. If you still can't find it, contact us via WhatsApp at the following phone number and we will try to help you: (+34 626681390).

We can resend it to you without any problem.

Remember that in our web you will always find all the availability at the best price. If for any reason you decide to cancel your reservation, you must take the following into account:

  • Agency bookings: If you have booked through an agency or any other third party such as Booking, Expedia or Airbnb, you must contact them directly so that they can manage your cancellation.
  • Direct bookings: If you have made your booking with us, either by phone, email or on our website, you must do so directly in the confirmation email, in the MANAGE MY BOOKING button.

Remember that cancellations may incur a penalty. Up to 100% of the stay in case of late cancellation.

If you want to extend your stay, we will be happy to assist you and offer you the best price through our virtual reception, contact us through our WhatsApp: (+34 626681390), we will explain the procedure!

For any other modification you must take into account the following:

  • Agency bookings: If you have booked through an agency or any other third party such as Booking, Expedia or Airbnb, you must contact them directly so that they can manage your modification.
  • Direct bookings: If you have made your booking with us, either by phone, email or on our website, you must do it directly in the confirmation email, on the button MANAGE MY BOOKING and follow the steps to make the change.

We do not charge any deposit, however, we will have your card verified and in case of damage or the apartment is not left in optimal conditions, we will charge a maximum of €150 to the visa validated in the reservation process.

Once you have registered as a traveller and paid for your booking, you will receive your room number and PIN to access your room.

You will receive an email before 4pm on the day of check-in with the floor plan of the building and your assigned flat number.

If you have had any problems receiving the confirmation email, please contact us through WhatsApp, which you will find in all our communications.

Do not worry! We have cribs at your disposal. You will only have to notify us before your arrival and we will leave everything ready for your stay. Remember that you need to reserve the crib in advance as there is limited availability. The crib has a supplement of €6/day.

The swimming pool is open all season and can be used within the established opening hours.

Generally, we allocate our flats based on availability and the type of accommodation booked.

We generally assign our apartments based on availability and the category of accommodation booked. However, if you want your apartment to have a specific location in the building, you can make the request to [email protected] and we will take note for the assignment of your accommodation.

Our check-in and check-out times are as follows:

  • Check-in (arrival): 16:00 - remember that your access code will not be activated until this time.
  • Check-out: 10:00

If you need to access your accommodation sooner, you can check it by sending us a WhatsApp or an email to [email protected].

Sheets are included in the price and the change is for stays longer than 7 days.

Towels are chargeable, the price is €4 per person per change. Remember to add it as an extra in the traveler registry. We will leave them in your apartment on the day of your arrival. If you would like to make a change, contact our virtual reception via WhatsApp. They will tell you how to proceed.

All our flats have extra blankets and an extra pillow which are usually found in the wardrobe in the main room. In case you need any extra, please contact our virtual reception via our WhatsApp and our cleaning staff will get it to you as soon as possible.

No, our service only includes cleaning on arrival and departure.

You will find in the kitchen a small kit with a scourer, a cloth and a small bottle of dishwasher. Any other products are at the guest's expense.

Personal hygiene products are at the guest's expense.

Yes, all our flats have a microwave.

Yes, all our flats have a washing machine, please note that we do not provide detergent!

The apartments have an Italian coffee maker. Remember that you must bring the coffee yourself! 😉

Yes, we have a toaster!

For hygienic reasons we do not have these consumables.

If you want to use the kitchen, you will have to bring them yourself! 😊

We inform you that pets are not allowed in our accommodation.

In our apartments we do not have this service. Sorry for the inconvenience.

Yes, the building has an elevator.

During your stay

We recommend that you check your SPAM folder, as sometimes our communications end up in this folder. If you still can't find it, please contact us via WhatsApp at the following phone number and we will try to help you: (+34 626681390). We can resend it to you without any problem.

When you locate your apartment, you will see that there is an electronic lock on the door. Simply enter your code and press the tick button. The lock will turn green and your door will open automatically.

If you have booked the car park on our website or you have added it in the travellers' register, we will charge you for the total amount of your booking when you make the payment. On the day of your arrival, you will receive an email from our virtual reception with your allocated parking space number and access code. The car park is located in the establishment and is clearly signposted.

We do not charge any deposit, however, we will have your card verified and in case of damage or the apartment is not left in optimal conditions, we will charge a maximum of €150 to the visa validated in the reservation process.

In your key activation email you will have a map of our building, all the apartments are marked so that it is easy to find them. You will also find a map of the building in case you have any questions! 😊

Both in the confirmation emails and on the information board of your reservation, you will find a WhatsApp number that is available 24/7. The online reception will inform the corresponding department of the incident to correct it as soon as possible.

No problem. You will be able to access your flat from the check in time (16:00h) until the time you want 😊 Your flat will be waiting for you!

Remember that in our web you will always find all the availability at the best price. If for any reason you decide to cancel your reservation, you must take the following into account:

  • Agency bookings: If you have booked through an agency or any other third party such as Booking, Expedia or Airbnb, you must contact them directly so that they can manage your cancellation.
  • Direct bookings: If you have made your booking with us, either by phone, email or on our website, you must do so directly in the confirmation email, in the MANAGE MY BOOKING button.

Remember that cancellations may incur a penalty. Up to 100% of the stay in case of late cancellation.

If you want to extend your stay, we will be happy to assist you and offer you the best price through our virtual reception, contact us through our WhatsApp: (+34 626681390), we will explain the procedure!

For any other modification you must take into account the following:

  • Agency bookings: If you have booked through an agency or any other third party such as Booking, Expedia or Airbnb, you must contact them directly so that they can manage your modification.
  • Direct bookings: If you have made your booking with us, either by phone, email or on our website, you must do it directly in the confirmation email, on the button MANAGE MY BOOKING and follow the steps to make the change.

If you want to hire an extra service once you have already checked-in, no problem. You must request the service at our virtual reception through our WhatsApp. Our team will send you a payment link for the chosen extra.

The swimming pool is open all season and can be used within the established opening hours.

No, in fact, we have zero tolerance for guests who do not respect the rest of the rest of the clients. IF your goal is to party, it is better to book somewhere else. Please note that this may be grounds for immediate expulsion from the establishment.

We remind you that the hours of silence are from 23h to 8h.

All our flats have the necessary utensils to cook and eat in them. We provide you with plates, glasses, frying pans, pots and pans, etc.

Sheets are included in the price and they are changed for stays of more than 7 days. Towels are extra, the price is 4€ per person and change. Remember to add it as an extra when you check-in. We will leave them in your flat on the day of your arrival. If you would like to make a change, please contact our virtual reception via WhatsApp. They will tell you how to proceed.

All our flats have extra blankets and an extra pillow which are usually found in the wardrobe in the main room. In case you need any extra, please contact our virtual reception via our WhatsApp and our cleaning staff will get it to you as soon as possible.

No, our service only includes cleaning on arrival and departure.

You will find in the kitchen a small kit with a scourer, a cloth and a small bottle of dishwasher. Any other products are at the guest's expense.

Personal hygiene products are at the guest's expense.

We inform you that pets are not allowed in our accommodation.

Yes, all our flats have a microwave.

Yes, all our flats have a washing machine, please note that we do not provide detergent!

The apartments have an Italian coffee maker. Remember that you must bring the coffee yourself! 😉

Yes, we have a toaster!

For hygienic reasons we do not have these consumables, so if you want to use the kitchen, you will have to bring them yourself! 😊

In our apartments we do not have this service. Sorry for the inconvenience.

On Departure

If you need an invoice, you can request it on the day of check-out by writing an email to [email protected]. We will send it to your email as soon as possible.

Your departure time is at 10 a.m., you need to send us a WhatsApp to (+34 626681390) informing us that you have left the apartment.

Check out of the apartment is until 10am. However, in the low season, as far as possible, we can try to leave you in our rooms a little longer and try to make the return home a little later. 😉

The service is subject to availability and we can only authorise it the day before your departure. You can contact us by email: [email protected] or by WhatsApp: (+34 626681390) the day before your departure.

If we are able to provide it, we will delay the entry time of your access code so that you can continue to use our facilities. 😊 We will explain how to proceed.

Remember that this service is free of charge! And it is only guaranteed the day before your departure.

If you are unable to make a late check-out, you must leave your room at the scheduled time: before 10am.

In our apartments we do not have this service. Sorry for the inconvenience.