Your Booking and Payment
You can pay with a credit or debit card. It will be mandatory to pay before accessing the apartment.
No, we’re sorry. You need a debit or credit card to guarantee your reservation.
This process is designed to guarantee the deposit of your reservation. It is a quick and secure process that verifies through a charge of €0.10 and subsequent return that the card provided is correct and that it corresponds to an authorized customer.
If you are a company, write to us at [email protected] and we will assist you to find out your needs and be able to offer you an alternative tailored to them.
It depends on the policy you have booked.
- Non-refundable rate: at the time of confirming the reservation, you will receive an email to make the payment for the reservation. You will have 24 hours to complete it. Otherwise, the reservation will be automatically canceled.
- Flexible rate: 7 days before your arrival, you will receive an email to make payment for the reservation. You can complete it up to 2 days before your arrival.
If your reservation is flexible but has not been paid 2 days before arrival, we will proceed to cancel it. Remember that the cancellation policy you have booked will apply.
If you have made the reservation through Booking, Airbnb or Expedia, you will have paid the total price of your stay directly to the agency. However, you must pay the tourist taxes for your stay, as well as any extras you choose. You will receive an email to pay the pending amount like the rest of the travelers.
If you want to extend your stay, we will be happy to assist you and offer you the best price through our virtual reception, contact us through our Whatsapp: (+34 626681390), we will explain the procedure to you!
For any other modification you must take into account the following:
- Agency reservations: If you have booked through an agency or any other third party such as Booking, Expedia or Airbnb, you must contact them directly so that they can manage your modification.
- Direct reservations: If you have made your reservation with us, either by phone, email or on our website, you must do so directly in the confirmation email, on the “MANAGE MY RESERVATION” button and follow the steps to make the change.
Remember that on our website you will always find all the availability at the best price.
If for any reason you decide to cancel your reservation, you must take the following into account:
- Agency reservations: If you have booked through an agency or any other third party such as Booking, Expedia or Airbnb, you must contact them directly so they can manage your cancellation.
- Direct reservations: If you have made your reservation with us, either by phone, email or on our website, you must do so directly in the confirmation email, on the “MANAGE MY RESERVATION” button.
Remember that canceling may have a penalty. Up to 100% of the stay in case of cancellation after the deadline.
As long as your reservation does not incur cancellation fees, we will make the automatic refund at the time of receiving the reservation cancellation. In 72 hours you will have the returned amount on your card again.
Don’t worry about your refund! Depending on how long it takes us to approve the refund and your bank, it should take between 1 and 2 days for the refund to reach your account 😊
We do not charge any deposit, however, we will have your card verified and in case of damage or the apartment is not left in optimal conditions, we will charge a maximum of 150€ to the visa validated in the reservation process.
We generally assign our apartments based on availability and the category of accommodation booked. However, if you want your apartment to have a specific location in the building, you can make the request to [email protected] and we will take note of the assignment of your accommodation.
Online Check-in and Arrival
Yes, it is mandatory for the guest to register all occupants of the reservation. We are required by law to register all guests. As our reception is virtual, you are the last and only responsible for entering this data.
Once you have registered travelers and paid for the reservation, you will receive your apartment number and the PIN to access it.
You will receive an email before 4:00 p.m. on the day of arrival with the building plan and the assigned apartment.
If you have had any problem receiving the confirmation email, please contact us through WhatsApp, which you will find in all our communications.
In your key activation email you will have a map of our building, all the apartments are marked so that it is easy to find them. You’ll also find a map of the building next to the pool entrance in case you have any questions! 😊
When you locate your apartment, you will see that there is an electronic lock on the door. Simply enter your code and press the tick button. The lock will turn green and your door will open automatically.
We recommend that you search the SPAM in your email, sometimes our communications end up in this folder. If you still can’t find it, contact us via WhatsApp at the following phone number and we will try to help you: (+34 626681390). We can send it to you again without problem.
Both in the confirmation emails and on the information board of your reservation, you will find a WhatsApp number that is available 24/7. The online reception will inform the corresponding department of the incident to correct it as soon as possible.
Our arrival and departure times are as follows:
- Check-in (arrival): 4:00 p.m. – remember that your access code is not activated until that time.
- Check-out (departure): 10:00 a.m.
If you need to access your accommodation sooner, you can consult it by sending us a WhatsApp or an email to [email protected]
No problem. You will be able to access your apartment from check-in time (4:00 p.m.) until the time you want 😊
Your apartment will be waiting for you!
Check-in is from 4pm. However, in low season, as far as possible, we can try to anticipate your arrival so that you can start your vacation as soon as possible.
The service is subject to availability and we can only authorize it on the same day of your arrival. You can contact us by email: [email protected] or by Whatsapp (+34 626681390) on the same day of your arrival. If we can make it easier for you, we will advance the entry time of your access code so that you can enter 😊 We will explain how to proceed.
Remember that it is a free service! And that cannot be guaranteed before the day of your arrival.
If you cannot make Early Check-in, your apartment will be ready at the usual time, starting at 4:00 p.m.
Minors under 18 years of age can stay if accompanied by an adult.
Facilities and Services
At RVApartaments Quijote, we do not have a parking area.
The pool is open all season and can be used within the established hours, from 10:00 a.m. to 8:00 p.m.
Yes, in our accommodation we are animal lovers. The service costs 40€/stay. You can add it as an extra in the “Traveller Registration” process.
We will leave you a pet kit specially designed for the furry ones in the house!
If you want to hire an extra service once you have checked in, no problem. You must request the service at our virtual reception through our WhatsApp. Our team will send you a payment link for the chosen extra. Once you have made the payment, we will inform you how to obtain your extra.
Don’t worry! We have cribs at your disposal. You will only have to notify us before your arrival and we will leave everything ready for your stay. Remember that you need to reserve the crib in advance as there is limited availability. The crib has a supplement of 6€/day.
No, in fact, we have zero tolerance for guests who do not respect the rest of the rest of the clients. If your goal is to party, it is better to book somewhere else. Please note that this may be grounds for immediate expulsion from the establishment.
We remember that quiet hours are from 11 p.m. to 8 a.m.
Sheets are included in the price and the change is for stays longer than 7 days.
Towels are charged, the price is €5 per person per change. Remember to add it as an extra before your arrrival. We will leave them in your apartment on the day of your arrival. If you would like to make a change, contact our virtual reception via WhatsApp, and they will tell you how to proceed.
All our apartments have sufficient blankets and pillows. In some cases there may be an extra pillow which is usually found in the closet in the main room.
If you need any additional information, contact our virtual reception through our WhatsApp and we will send it to you by our cleaning staff as soon as possible.
No, our service only includes arrival and departure cleaning.
You will find in the kitchen a small kit with basic elements, such as a scouring pad, a cloth and a small bottle of dishwasher. Any other type of product is the responsibility of the guest.
Personal hygiene products are the responsibility of the guest.
Yes, our apartments have a washing machine. Remember that we do not provide detergent!
Yes, all our apartments have microwaves.
The apartment’s coffee maker is Italian. Remember that you must bring the coffee yourself! 😉
All our apartments have the necessary kitchenware to cook and eat in them. We put plates, glasses, pans, pots, etc. at your disposal.
Yes, we have a toaster!
The building does not have an elevator. It is necessary to climb stairs to access the upper floors.
The building does not have an elevator. It is necessary to climb stairs to access the upper floors.
In our apartments we do not have this service. We are sorry for the inconvenience.
Check-out and Departure
Your departure time is at 10am, you need to send us a WhatsApp at (+34 626681390) informing us that you have left the apartment.
Check out of the apartment is until 10am. However, in low season, as far as possible, we can try to leave you a little longer in our rooms and try to make the return home a little later 😉
The service is subject to availability and we can only authorize it the day before your departure. You can contact us by email [email protected] or by Whatsapp: (+34 626681390) the day before your departure.
If we can facilitate this, we will delay the entry time of your access code so that you can continue using our facilities. 😊 We will explain how to proceed.
Remember that it is a free service! And it is only guaranteed the day before your departure.
If you are unable to make a late check-out, you must leave your room at the scheduled time: before 10am.
If you need an invoice, you can request it on the day of check-out by writing an email to [email protected]. We will send it to your email as soon as possible.
