What is my apartment number?

Once you have registered travelers and paid for the reservation, you will receive your apartment number and the PIN to access it. You will receive an email before 4:00 p.m. on the day of arrival with the building plan and the assigned apartment. If you have had any problem receiving the confirmation email, please contact us through WhatsApp, which you will find in all our communications.

How will I know where my apartment is located?

In your key activation email you will have a map of our building, all the apartments are marked so that it is easy to find them. You’ll also find a map of the building next to the pool entrance in case you have any questions! 😊

What do I do if I encounter any incident upon arrival?

Both in the confirmation emails and on the information board of your reservation, you will find a WhatsApp number that is available 24/7. The online reception will inform the corresponding department of the incident to correct it as soon as possible.

What time is check-in and check-out?

Our arrival and departure times are as follows: Check-in (arrival): 4:00 p.m. – remember that your access code is not activated until that time. Check-out (departure): 10:00 a.m. If you need to access your accommodation sooner, you can consult it by sending us a WhatsApp or an email to reservas@rvhotels.es

Is the pool open during my stay?

The pool is open all season and can be used within the established hours, from 10:00 a.m. to 8:00 p.m.

I am staying and want to hire an extra, how do I do it?

If you want to hire an extra service once you have checked in, no problem. You must request the service at our virtual reception through our WhatsApp. Our team will send you a payment link for the chosen extra. Once you have made the payment, we will inform you how to obtain your extra.

I need to add a crib to my reservation.

Don’t worry! We have cribs at your disposal. You will only have to notify us before your arrival and we will leave everything ready for your stay. Remember that you need to reserve the crib in advance as there is limited availability. The crib has a supplement of 6€/day.

Tropic | RV Hotels

Appartment 2/4 people

Single beds
Sofa bed
Balcony
Air conditioning

These apartments feature 1 bedroom with 2 single beds, a living-dining room with a double sofa bed, television, and air conditioning. They include a fully equipped kitchen, washing machine, full bathroom with bathtub, and a furnished terrace ideal for enjoying the outdoors.

Appartment 4/6 people

Single beds
Sofa bed
Balcony
Air conditioning
Washing machine

The apartments offer 2 bedrooms; each one has 2 single beds. In addition, there is a comfortable living-dining room equipped with a double sofa bed, television, and air conditioning. They also feature a separate fully equipped kitchen, washing machine, a full bathroom with bathtub, and a terrace.