Follow the steps below to complete it:
Complete the traveller registration
You will receive an email with the link to access, click on the button "START REGISTRATION" and fill in the details of all the members of the reservation. Please note that the registration of all guests is compulsory. The process will not be saved if you do not have all the details so make sure you have them all!
Verify your identity and register
To verify your identity, we will ask you for a photo of your ID card or passport. For registration you will need to complete your entry form with your details and signature.
Register your companions
To register your companions (over 14 years old), you will need to have all the ID cards or at least the data to enter them manually in the check-in process.
In this step you can add the extras you need from your booking, add them in the last check-in step. If you need towels, parking or you are travelling with a pet, this is the moment to add it to proceed to the payment before your arrival.
Complete the payment of your booking
7 days before your arrival, you will receive an email with the amount pending of payment of your booking, simply enter your card details in the link to complete the payment and you will automatically receive a confirmation email.
Remember that if you have already paid the accommodation to your agency, you will still have to pay the taxes and extras. Don't be surprised if you receive the payment link with a small amount, it corresponds to the tourist tax! 😉
Validate your card
As we are apartments and we need a deposit as a guarantee for damages caused, in order to avoid charging you 150€, we need you to complete this process.
You will receive a CARD VALIDATION email, which has nothing to do with the PAYMENT OF THE RESERVATION. All we need you to do is validate your card in this process to make sure it is a valid card. It is a quick process that does not charge your card but guarantees that it is valid so that you can stay with us.
Key Activated
In order to activate your key, we need you to complete the necessary steps 2 days before check-in:
TRAVELLER REGISTRATION (Details of all guests)
BOOKING PAYMENT (Fees and extras included)
TRAVELLER REGISTRATION (Process that guarantees your VISA as a deposit)
The digital key is activated on the day of arrival of your booking.
Remember that payment must be made 48 hours before your arrival.
On the day of arrival, you will receive an email with the apartment number. We will also send you practical information about the accommodation and the access map of the building.
Access your accommodation with your code
On the day of arrival from 16:00 hours you can open the door of your apartment and start enjoying your stay.
Enter the code on the keypad of the lock followed by the tick. When you leave, the door will be automatically locked.
Do you want to enter earlier?
If you want to arrive earlier, you can request the Early check-in service by sending an email to [email protected]. Remember that this service is on request and subject to availability.
Questions and answers
Before you enter
In your key activation email you will receive a map of our building, all the flats are signposted so that you can easily find them.
You will also find a map of the building next to the swimming pool entrance in case you have any doubts! 😊
When you locate your flat, you will see that there is an electronic lock on the door. Simply enter your code and press the tick button.
The lock will turn green and your door will open automatically.
1 week before your arrival you will receive an email to pay for your booking. You have up to 2 days before your arrival to proceed with the payment.
If your booking is not paid 2 days before your arrival we will proceed to cancel it. Remember that you have up to 2 days before the arrival date to cancel your booking without charge.
As long as your booking does not incur cancellation fees, we will automatically refund you upon receipt of the cancellation. Within 72 hours you will have the prepaid amount back on your card.
If you have booked through Airbnb or Expedia, you will have paid the total price of your stay directly to the agency. However, you will need to pay the tourist tax for your stay, as well as any extras you choose.
You will receive an email to pay the outstanding amount in the same way as all other travellers.
Yes, it is compulsory for the guest to register all occupants of the reservation. We are obliged by law to register all guests.
As our reception is virtual, you are ultimately and solely responsible for entering these details.
Children under the age of 18 can stay in the apartment if they are accompanied by an adult.
No, in fact, we have zero tolerance for guests who do not respect the rest of our guests. If your aim is to party, it is better to book another accommodation. Please note that this may be grounds for immediate expulsion from the establishment.
We remind you that the hours of silence are from 23h to 8h.
No, we are sorry. You need a debit or credit card to guarantee your reservation.
If you are a company, write to us at [email protected] and we will help you to understand your needs and be able to offer you a suitable alternative.
This process is designed to guarantee your booking deposit. It is a fast and secure process that verifies through a charge of 0.10€ and the subsequent refund that the card provided is correct and that it corresponds to an authorised customer.
Don't worry about your refund! Depending on how long it takes us to approve the refund and your bank, it should take 1-2 days for the refund to reach your account 😊
You can pay by credit or debit card. Payment is required before entering the flat.
No problem. You will be able to access your flat from the check in time (16:00h) until any time you want 😊
Your flat will be waiting for you!
Check-in is from 16:00h onwards. However, in low season, as far as possible, we can try to anticipate your check-in time so that you can start your holiday as soon as possible.
The service is subject to availability and we can only authorise it on the day of your arrival. You can contact us by email: [email protected] or by WhatsApp (+34 626681390) on the day of your arrival. In case we can provide it, we will bring forward the entry time of your access code so that you can enter 😊 We will explain you how to proceed.
Remember that this service is free of charge! And it cannot be guaranteed before the day of your arrival.
If you are unable to check in early, your flat will be ready at the usual time, from 16h.
We recommend you to check your SPAM folder, sometimes our communications end up in this folder. If you still can't find it, please contact us via WhatsApp at the following phone number and we will try to help you: (+34 626681390).
We can resend it to you without any problem.
Remember that on our website you will always find all the availability at the best price. If for any reason you decide to cancel your booking you must take into account the following:
- Agency bookings: If you have booked through an agency or any other third party such as Booking, Expedia or Airbnb, you must contact them directly so that they can manage your cancellation.
- Direct bookings: If you have made your booking with us, either by phone, email or on our website, you must do so directly in the confirmation email, in the MANAGE MY BOOKING button.
Remember that cancellations may incur a penalty. Up to 100% of the stay in case of late cancellation.
If you want to extend your stay we will be happy to assist you and offer you the best price through our virtual reception, please contact us through our WhatsApp: (+34 626681390), we will explain the procedure!
For any other modification you must take into account the following:
- Agency bookings: If you have booked through an agency or any other third party such as Booking, Expedia or Airbnb, you must contact them directly so that they can manage your modification.
- Direct bookings: If you have made your booking with us, either by phone, email or on our website, you must do it directly in the confirmation email, on the button MANAGE MY BOOKING and follow the steps to make the change.
Remember that cancellations may incur a penalty. Up to 100% of the stay in case of late cancellation.
We do not charge any deposit, however, we will have your visa verified and in case of damage or if the flat is not left in optimal conditions, we will charge a maximum of 150€ to the visa validated in the booking process.
Once you have registered as a traveller and paid for your booking, you will receive your room number and PIN to access your room.
You will receive an email before 4pm on the day of check-in with the floor plan of the building and your assigned flat number.
If you have any problem with the reception of the confirmation e-mail, please contact us via WhatsApp which you will find in all our communications.
If you have booked the car park on our website or you have added it in the travellers' register, we will charge you for the total amount of your booking when you make the payment. On the day of your arrival, you will receive an email from our virtual reception with your allocated parking space number and access code. The car park is located in the establishment and is clearly signposted.
Don't worry! We have cots at your disposal, just let us know before your arrival and we'll get everything ready for your stay! Remember that it is necessary to book the cot in advance as there is limited availability. The cot has a supplement of 6€/day.
Yes, our building has a barbecue for the common use of our guests. To use the facility, it is necessary to make a reservation at our virtual reception. You can send a WhatsApp to (+34 626681390) and we will let you know if there is availability and how to have the barbecue utensils!
Bon profit!
The swimming pool is open all season and can be used within the established opening hours.
Generally, we allocate our flats based on availability and the type of accommodation booked.
However, if you would like your flat to have a specific location in the building, you can make the request to [email protected] and we will make a note of your accommodation allocation.
We have our own car park in the building. Remember that it is necessary to reserve your parking space in advance as there is limited availability. Our car park costs 7€ per day. If you book it, we will send you an email on the day of your arrival indicating the number of the parking space and the access code.
You can add it as an extra during the check-in process.
Our check-in and check-out times are as follows:
- Check-in (arrival): 16:00 - remember that your access code will not be activated until this time.
- Check-out: 11:00
If you need earlier access to your room, please contact us by sending us a WhatsApp or email to [email protected].
Sheets are included in the price and the change is for stays longer than 7 days.
All our flats have extra blankets and an extra pillow which are usually found in the wardrobe in the main room. In case you need any extra, please contact our virtual reception via our WhatsApp and our cleaning staff will get it to you as soon as possible.
No, our service only includes cleaning on arrival and departure.
You will find in the kitchen a small kit with a scourer, a cloth and a small bottle of dishwasher. Any other products are at the guest's expense.
Personal hygiene products are at the guest's expense.
Yes, all our flats have a microwave.
Yes, all our flats have a washing machine, please note that we do not provide detergent!
The coffee machine in the flat is electric and filter coffee machine, remember that you must bring your own coffee! 😉
Yes, we have a toaster!
For hygienic reasons we do not have these consumables.
If you want to use the kitchen, you will have to bring them yourself! 😊
Yes, our accommodation is animal friendly. The service has a cost of 40€/stay. You can add it as an extra when registering as a traveller.
We will leave you a pet kit specially designed for the furry ones in the house!
We do not offer this service in our Benelux flats. We are sorry for any inconvenience.
During your stay
We recommend that you check your SPAM folder, as sometimes our communications end up in this folder. If you still can't find it, please contact us via WhatsApp at the following phone number and we will try to help you: (+34 626681390). We can resend it to you without any problem.
When you locate your flat, you will see that there is an electronic lock on the door. Simply enter your code and press the tick button. The lock will turn green and your door will open automatically.
If you have booked the car park on our website or you have added it in the travellers' register, we will charge you for the total amount of your booking when you make the payment. On the day of your arrival, you will receive an email from our virtual reception with your allocated parking space number and access code. The car park is located in the establishment and is clearly signposted.
We do not charge any deposit, however, we will have your visa verified and in case of damage or if the flat is not left in optimal conditions, we will charge a maximum of 150€ to the visa validated in the booking process.
In your key activation email you will receive a floor plan of our building, all flats are signposted so they are easy to find, you will also find a map of the building next to the pool entrance in case you have any doubts! 😊
Both in the confirmation emails and on your booking information board, you will find a WhatsApp number that is available 24/7. The online reception will communicate the incident to the corresponding department in order to rectify it as soon as possible.
No problem. You will be able to access your flat from the check in time (16:00h) until the time you want 😊 Your flat will be waiting for you!
Remember that on our website you will always find all the availability at the best price. If for any reason you decide to cancel your booking, you must take into account the following:
- Agency bookings: If you have booked through an agency or any other third party such as Booking, Expedia or Airbnb, you must contact them directly so that they can manage your cancellation.
- Direct bookings: If you have made your booking with us, either by phone, email or on our website, you must do so directly in the confirmation email, in the MANAGE MY BOOKING button.
Remember that cancellations may incur a penalty. Up to 100% of the stay in case of late cancellation.
If you want to extend your stay we will be happy to assist you and offer you the best price through our virtual reception, please contact us through our WhatsApp: (+34 626681390), we will explain the procedure!
For any other modification you must take into account the following:
- Agency bookings: If you have booked through an agency or any other third party such as Booking, Expedia or Airbnb, you must contact them directly so that they can manage your modification.
- Direct bookings: If you have made your booking with us, either by phone, email or on our website, you must do it directly in the confirmation email, on the button MANAGE MY BOOKING and follow the steps to make the change.
If you want to hire an extra service once you have already checked-in, no problem. You will have to ask for the service to our virtual reception through our WhatsApp. Our team will send you a payment link for the chosen extra. Once you have made the payment, we will inform you about how to get your extra. In the case of towels, our cleaning staff will bring them to the flat and if you have chosen parking, they will email you the code and the parking space number so that you can use it.
Yes, our building has a barbecue for the common use of our guests.
To use the facility, it is necessary to make a reservation at our virtual reception. You can send a WhatsApp to (+34 626681390) and we will let you know if there is availability and how to get the barbecue utensils!
Bon profit!
The swimming pool is open all season and can be used within the established opening hours.
No, in fact, we have zero tolerance for guests who do not respect the rest of our guests. If your aim is to party, it is better to book another accommodation. Please note that this may be grounds for immediate expulsion from the establishment.
We remind you that the hours of silence are from 23h to 8h.
All our flats have the necessary utensils to cook and eat in them. We provide you with plates, glasses, frying pans, pots and pans, etc.
Sheets are included in the price and they are changed for stays of more than 7 days. Towels are extra, the price is 5€ per person and change. Remember to add it as an extra when you check-in. We will leave them in your flat on the day of your arrival. If you would like to make a change, please contact our virtual reception via WhatsApp. They will tell you how to proceed.
All our flats have extra blankets and an extra pillow which are usually found in the wardrobe in the main room. In case you need any extra, please contact our virtual reception via our WhatsApp and our cleaning staff will get it to you as soon as possible.
No, our service only includes cleaning on arrival and departure.
You will find in the kitchen a small kit with a scourer, a cloth and a small bottle of dishwasher. Any other products are at the guest's expense.
Personal hygiene products are at the guest's expense.
Yes, our accommodation is animal friendly. The service has a cost of 40€/stay. You can add it as an extra when registering as a traveller and we will provide you with a pet kit specially designed for the furry ones in the house!
Yes, all our flats have a microwave.
Yes, all our flats have a washing machine, please note that we do not provide detergent!
The coffee machine in the flat is electric and filter coffee machine, remember that you must bring your own coffee! 😉
Yes, we have a toaster!
For hygienic reasons we do not have these consumables, so if you want to use the kitchen, you will have to bring them yourself! 😊
We do not offer this service in our Benelux flats. We are sorry for any inconvenience.
On Departure
If you need an invoice, you can request it on the day of check-out at [email protected]. We will send it to your email as soon as possible.
Your check-out time is at 11h, it is necessary that you send us a WhatsApp to (+34 626681390) informing us that you have left the flat.
Your check-out time is at 11h, it is necessary that you send us a WhatsApp to (+34 626681390) informing us that you have left the flat.
The service is subject to availability and we can only authorise it the day before your departure. You can contact us by email: [email protected] or by WhatsApp: (+34 626681390) the day before your departure.
If we are able to provide it, we will delay the entry time of your access code so that you can continue to use our facilities. 😊 We will explain how to proceed.
Remember that this service is free of charge! And it is only guaranteed the day before your departure.
If you are unable to check out late, you must leave your room at the scheduled time: before 11am.
We do not offer this service in our Benelux flats. We are sorry for any inconvenience.