Official communication COVID-19
In accordance with the Royal Decree of March 14 approved in Spain for managing the health crisis caused by COVID-19, and with the aim of protecting the health of our guests, employees and collaborators, our hotels and apartments will remain temporarily closed. We continue working to return soon to the activity and thus be able to continue sharing unforgettable moments and experiences with all of you. From now on, we are #stayingathome as well so you can rest easy when making your travel plans.
However due to the uncertainty of the situation, we are providing flexibility in your reservations so we offer you the possibility of switch dates in your reservation or free cancellation.
We thank you for your continued understanding. There’s nothing more important to us than our customers remaining safe through this anxious and stressful time. We hope to look forward to having you stay with us again soon.
Below we briefly explain what you need to know and do if you have a reservation with us until 01/06/2020.
How does this affect you?
The main thing for us is that you can stay in our hotel again, that is why we propose in the first instance to make a change of dates of your reservation and to be able to visit- at another time, or if due to calendar issues it is not possible, cancel your reservation at no cost.
How do you modify or cancel your reservation?
Very easy Most online portals have made it possible for the client to modify or cancel reservations due to the COVID-19, so all you have to do is go to the Confirm your reservation or the website where you made it and you will quickly see how to handle both the modification or cancellation of your reservation.
If the reservation is made by Booking.com exceptionally we can make the cancellation / modification in the name from the hotel but we will need your written agreement by to be able to effect them.
If, on the contrary, your reservation is made on our our website , you will find the "modify or cancel the reservation" button in the confirmation email right there. manage it and it will come to our system automatically.
If you need help with this management do not hesitate to contact us via email at: firstname.lastname@example.org we will be happy to help you.
Stay at home! We look forward to welcoming you back soon!
Download the official statement from RVHotels inpdf