RV Hotels - Grup Rosa dels Vents

Health & Safe Program
Covid-Free Hotels and Apartments

At RVhotels we work continuously to provide to our guests happy and safe stays creating memories that will last for years to come.

YEAR 2020

54000 guests staying in a safe environment in our hotels and apartments - 0 cases of infection in our facilities

0 cases of infection
in our facilities

Your tranquility and safety is our success.

We have implemented our Health&Safe programme which ensures that effectively, your only concern is to enjoy yourself. Our extraordinary Health & Safety committee is in charge of managing a contingency plan to adapt all operations to the new health needs and to be able to offer the maximum safety guarantees for our employees and clients.

Our main lines of action

Health & Safe Program


New cleaning, hygiene and disinfection protocols


social distancing


New buffet and restoration protocols


Digitalization of procedures


Employee training


Development of new communication channels

Below you will find the main measures adopted based on the above criteria by hotel space.

Common areas

Increase the frequency of cleaning and disinfection of common areas in hotels, reception desks, lifts, doors, bathrooms...

Provision of disinfectant gel in the most recurrent points of possible transmission such as access to lifts, toilets, reception...

Capacity control of all common areas (cafeteria, swimming pool, dining room, mini-club..) of the hotels / apartments

LIFTS: Use of face masks is mandatory.

Recreational Spaces

Maximum capacity established, ensuring the safety distance between clients

The loungers will have a separation of at least 1.5 meters between them

Increased disinfection and cleaning of all facilities in the pool, the spa and the gym.

Rooms / Apartments

Reduction of textiles (including carpets) in the room, decorative objects, to act according to the defined contingency plan

Our laundry assures and certifies the treatment of bed linen and towels at more than 60º and with disinfectant products

Exceptional cleaning and disinfection protocols for the rooms after the guests' departure.

Special attention to items of frequent contact such as doorknobs, coat hangers, television remote controls...

Reception

New maximum capacity established, ensuring the safety distance between clients

Protective screens between client and receptionist

Personal protective equipment for your own safety and that of the client

Encouraging payment by credit card , preferably by contactless. Applicable to all the services of the establishment

New implementation of the PRE-CHECK IN, anticipating the customer's reservation data to minimize contact and avoid paper deliveries, as well as agglomerations on arrival (Service available at RVHotels Ametlla MAR, RVhotels Nieves Mar, RVhotels Nautic Park).

New APP with all the information of the hotel, from drink menus to basic information of the hotel like schedules, offered services etc.

Restaurant / Buffet

Capacity control, ensuring the safety distance between clients

Reduction of the number of taules to our Buffets (minimum of 1.5 meters between taules).

Reformulation of the service to offer, as far as possible, individual plates and / or single-dose covers.

Depending on the capacity, we will propose two or three shifts of food or, failing that, we will look for alternative spaces in the hotels to guarantee the buffet service

A predefined route is suggested to avoid crowding in passing areas

Room service personnel will also wear a mask whenever it is not possible to maintain a safe distance from the customer

We carry out an exhaustive control and revision of the temperature of dishwashing trains (>80º)

Use of digitized menus that will be found in the new APP to be downloaded upon arrival.

Animation

Our animation teams are trained in prevention, hygiene and safety protocols in the development of the activities.

Mandatory use of masks in all activities.

Disinfection of the material used in each activity after use

Limited seating and shift arrangements for access to the mini club area

Ventilation and disinfection of the mini-club area on every shift

Spa

(Measures applicable to hotels Balneari Broquetas and Spa Vila de Caldes)

Appointments are required for any treatment

The client must disinfect his hands with hydrogel before entering the spa.

The temperature of all clients shall be taken every day before entry and must be less than or equal to 37ºC.

Mandatory use of a mask until entering the treatment room.

Legionella and spa cleaning protocols will continue to be complied with.

Disinfection has been reinforced with the products recommended by the health authorities.

Intensified disinfection of equipment and utensils after each treatment.

Intensification of surface disinfection work

Hair dryer not available in the changing rooms.

Temporarily unavailable respiratory treatment.

Constant ventilation of the different rooms

FAQ SECTION

The pools will be open in all our establishments, the capacity will be limited taking into account the available space and the safety distance of 1.5 meters marked by the regulations. It is not foreseen to take shifts for the use of these facilities, in case of having a very high occupancy, we will inform you on arrival at the hotel / apartment about the way to proceed.

The use of a mask is mandatory in all our facilities, following current health regulations.

Children will be able to move around the hotel as before, as long as they respect the new safety distance regulations. We always recommend that children be accompanied by an adult, and in this case the need for adult supervision is accentuated so that children can adapt to the new way of acting, especially in the common areas of the hotel

In this case, as before the exceptional situation of the COVID-19, our cancellation policy included the total cancellation without fees in case of a justified cause as could be a disease that prevents you from traveling, as long as you send us a proof statement, that is the same policy that will be applied in cases of illness by Covid-19, being the cancellation free if the medical report is attached.

All of our facilities in all of our hotels will be available, however, reformulating their use based on the criteria set by the new regulations, reducing capacity, applying safety and distance measures, etc. So yes they will be available but we will have to get used to the new "normality" including the use of our facilities during your holidays.

Yes, it can be used but with limited capacity. We will consider limiting the access in case of registration of the service.

Yes, all our hotels operate with buffets as always, there are obviously adaptations to the new regulations, such as single-dose plates to avoid maximum contact between clients. Capacity will be reformulated according to the available space, taking into account the safety distances between tables. This may mean, depending on the hotel, the provision of new spaces for the use of the dining room and thus avoid, in times of high occupancy, having to take turns to use the buffet. However, and if necessary, two or three buffet passes will be established, which will be managed in an orderly manner from reception or from the dining room itself

As far as possible, and as long as spaces allow, we will try not to have to manage two shifts of buffet meal passes. However, if necessary, two or three shifts will be established for the buffet pass, which will be managed in an orderly manner from reception or from the dining room itself.

Children must show up at the activity with their mask.

We know that for many people, the animation service is something essential, however, we have to understand that the activities as we have understood them until now, by regulation, will not be able to be the same, nevertheless our great team of animation, is working hard to adapt and to reformulate the activities that so much you like so that all we can enjoy in a sure way so much of the facilities as of the activities.

Yes, there is a limited capacity and shifts are organized to access the mini club area. The mini club area is ventilated and disinfected each shift. We take the necessary measures by protocol, such as the use of a mask or constant hand washing by both our staff and the children themselves. All the material is disinfected after use, however, outdoor activities are prioritized as much as possible to avoid the intensive use of these facilities by our staff or children.