At RVhotels we work continuously to provide to our guests happy and safe stays creating memories that will last for years to come.
54000 guests staying in a safe environment in our hotels and apartments - 0 cases of infection in our facilities
0 cases of infection
in our facilities
We have implemented our Health&Safe programme which ensures that effectively, your only concern is to enjoy yourself. Our extraordinary Health & Safety committee is in charge of managing a contingency plan to adapt all operations to the new health needs and to be able to offer the maximum safety guarantees for our employees and clients.
New cleaning, hygiene and disinfection protocols
New buffet and restoration protocols
Digitalization of procedures
Development of new communication channels
Increase the frequency of cleaning and disinfection of common areas in hotels, reception desks, lifts, doors, bathrooms...
Provision of disinfectant gel in the most recurrent points of possible transmission such as access to lifts, toilets, reception...
Capacity control of all common areas (cafeteria, swimming pool, dining room, mini-club..) of the hotels / apartments
LIFTS: Use of face masks is mandatory.
Maximum capacity established, ensuring the safety distance between clients
The loungers will have a separation of at least 1.5 meters between them
Increased disinfection and cleaning of all facilities in the pool, the spa and the gym.
Reduction of textiles (including carpets) in the room, decorative objects, to act according to the defined contingency plan
Our laundry assures and certifies the treatment of bed linen and towels at more than 60º and with disinfectant products
Exceptional cleaning and disinfection protocols for the rooms after the guests' departure.
Special attention to items of frequent contact such as doorknobs, coat hangers, television remote controls...
New maximum capacity established, ensuring the safety distance between clients
Protective screens between client and receptionist
Personal protective equipment for your own safety and that of the client
Encouraging payment by credit card , preferably by contactless. Applicable to all the services of the establishment
New implementation of the PRE-CHECK IN, anticipating the customer's reservation data to minimize contact and avoid paper deliveries, as well as agglomerations on arrival (Service available at RVHotels Ametlla MAR, RVhotels Nieves Mar, RVhotels Nautic Park).
New APP with all the information of the hotel, from drink menus to basic information of the hotel like schedules, offered services etc.
Capacity control, ensuring the safety distance between clients
Reduction of the number of taules to our Buffets (minimum of 1.5 meters between taules).
Reformulation of the service to offer, as far as possible, individual plates and / or single-dose covers.
Depending on the capacity, we will propose two or three shifts of food or, failing that, we will look for alternative spaces in the hotels to guarantee the buffet service
A predefined route is suggested to avoid crowding in passing areas
Room service personnel will also wear a mask whenever it is not possible to maintain a safe distance from the customer
We carry out an exhaustive control and revision of the temperature of dishwashing trains (>80º)
Use of digitized menus that will be found in the new APP to be downloaded upon arrival.
Our animation teams are trained in prevention, hygiene and safety protocols in the development of the activities.
Mandatory use of masks in all activities.
Disinfection of the material used in each activity after use
Limited seating and shift arrangements for access to the mini club area
Ventilation and disinfection of the mini-club area on every shift
(Measures applicable to hotels Balneari Broquetas and Spa Vila de Caldes)
Appointments are required for any treatment
The client must disinfect his hands with hydrogel before entering the spa.
The temperature of all clients shall be taken every day before entry and must be less than or equal to 37ºC.
Mandatory use of a mask until entering the treatment room.
Legionella and spa cleaning protocols will continue to be complied with.
Disinfection has been reinforced with the products recommended by the health authorities.
Intensified disinfection of equipment and utensils after each treatment.
Intensification of surface disinfection work
Hair dryer not available in the changing rooms.
Temporarily unavailable respiratory treatment.
Constant ventilation of the different rooms